T-Mobile to settle U.S. probe into 2020 outage for $19.5 million

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By David Shepardson
WASHINGTON (Reuters) - T-Mobile USA agreed to settle a U.S. probe for $19.5 million after a massive 2020 outage led to more than 20,000 failed 911 emergency calls.
The settlement was prompted by a Federal Communications Commission investigation into a more than 12-hour outage in June 2020 that led to congestion across No. 3 wireless carrier T-Mobile’s networks, and caused "the complete failure of more than 23,000 911 calls."
T-Mobile as part of the consent decree with the FCC has also agreed to make new commitments to improve 911 outage notices.
An October 2020 FCC report found the T-Mobile outage disrupted calling and texting services nationwide and access to data service in some areas. It resulted in at least 250 million total calls failing. ...


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