What Is Conversational AI and How Does It Work?

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Artificial intelligence (AI) isn’t just a buzzword anymore. Its uses span far and wide, from search engines, machine translations, cybersecurity, and much more. However, one of its most common applications is seen in Conversational AI. We commonly see it manifest as virtual assistants like Alexa and Siri, but its applications are far deeper, especially on the business front in tools like Google Dialogflow, Amazon Comprehend, and IBM Watson.

Moreover, businesses that invested in AI a few years ago are now far ahead of the competition in many ways. As per a report by ResearchAndMarkets, the global NLP market is expected to surpass USD 28bn by 2026. There is a reason behind this phenomenal growth – an effort to make AI as intelligent as human beings.

Chatbots vs Conversational AI

Even though conversational AI and chatbots work pretty much the same way, there are a few differences you should know. AI chatbots use NLU and NLP to simulate human conversation, but their capabilities are limited. They rely on keywords and are designed to navigate visitors through a website.

Chatbots may not necessarily have the intent understanding or contextual awareness, unlike conversational AI. On the other hand, the latter can decipher languages, understand intent, and recognize ...


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