7 AI Future Trends & What They Mean For Business

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There is no doubt that the artificial intelligence (AI) phenomenon will have a profound impact on businesses large and small this year; that part is easy to predict. What impact it will have, and whether this is a good or a bad thing, is harder to tell. Let’s start with the basics of AI. In their PwC briefing, Chris Curran and Anand Rao explained it this way: “In our broad definition, AI is a collective term for computer systems that can sense their environment, think, learn, and take action in response to what they’re sensing and their objectives. Forms of AI in use today include, among others, digital assistants, chatbots, and machine learning. 

AI Works in Four Ways


AUTOMATED INTELLIGENCE

Automation of manual/cognitive and routine/non-routine tasks.

ASSISTED INTELLIGENCE

Helping people to perform tasks faster and better.

AUGMENTED INTELLIGENCE

Helping people to make better decisions.

AUTONOMOUS INTELLIGENCE

Automating decision making processes without human intervention.”


AI is already at work in industry (from sport and manufacturing to investing and healthcare). Here, we take a closer look at the AI trends and predictions for the coming year.

AI will make the customer experience more, not less, human.

There’s always a tendency to think of AI as represented by emotionless robots. But humans are, well, humans, ...


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