How AI Powered Chatbots are Changing the Customer Experience
Chatbots have arrived. They’re no longer the domain of sci-fi movies or high-tech companies. They’ve gone mainstream. Last year, more than two-thirds of consumers report interacting with a Chatbot.
People are embracing them, too. 40% of consumers said they don’t care whether it’s a Chatbot or human that helps them as long as they get what they need. 47% of consumers say they are open to the idea of buying products or services from Chatbots.
AI-Powered Chatbots
Natural Language Processing (NLP) and Artificial Intelligence (AI) are two of the main reasons Chatbots are becoming more accepted. Some of the more advanced AI-Fueled Chatbots make it difficult to know whether it’s a Chatbot or a real person.
Machine Learning (ML) can improve over time as Chatbots analyze additional data to learn how to answer specific inquiries. They can handle relentless amounts of inquiries and can be programmed to recommend upsell opportunities.
Most importantly, they take the burden off of overworked and stressed out customer support teams. Chatbots can produce savings in customer service costs by as much as 30%.
Chatbots Are Augmenting (Not Replacing) Support Teams
While Chatbots can handle routine functions, they can also direct more complex inquiries to the right person. When a human touch is needed, virtual AI assistants will gather ...
Read More on Datafloq
People are embracing them, too. 40% of consumers said they don’t care whether it’s a Chatbot or human that helps them as long as they get what they need. 47% of consumers say they are open to the idea of buying products or services from Chatbots.
AI-Powered Chatbots
Natural Language Processing (NLP) and Artificial Intelligence (AI) are two of the main reasons Chatbots are becoming more accepted. Some of the more advanced AI-Fueled Chatbots make it difficult to know whether it’s a Chatbot or a real person.
Machine Learning (ML) can improve over time as Chatbots analyze additional data to learn how to answer specific inquiries. They can handle relentless amounts of inquiries and can be programmed to recommend upsell opportunities.
Most importantly, they take the burden off of overworked and stressed out customer support teams. Chatbots can produce savings in customer service costs by as much as 30%.
Chatbots Are Augmenting (Not Replacing) Support Teams
While Chatbots can handle routine functions, they can also direct more complex inquiries to the right person. When a human touch is needed, virtual AI assistants will gather ...
Read More on Datafloq
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