How Enterprise Chatbots Platforms Will Change Customer Service

-
The typical scenario of a customer calling up a customer service agent to answer a query is passé. The expectations of customers have risen with time, which requires the customer service agents to be available round the clock for any enquiry, complain and other information.

As a result, enterprises are having to invest more into acquiring the adequate amount of team members and training to get the job done. The other possible solution is enterprise chatbots, which can make the 24/7 customer service a reality. These chatbots can provide fast solutions.With the help of Artificial Intelligence, they can perceive data well and give more accurate and personalised solutions.

They cut costs of businesses and can do repetitive work. Not only do they keep their end users happy, but they also take off the workload from customer service counterparts, allowing them to concentrate on more complex tasks.

4 Impressive Chatbot Statistics


According to a study by Gartner, by 2020, 85% of all customer interactions will be handled without a human agent.
80% of businesses want chatbots by 2020 — Oracle
The global chatbot market is set to grow at CAGR of 37.11 between 2017 and 2021 — Orbis Research
Chatbots expected to cut business costs by $8 billion ...


Read More on Datafloq

Comments

Post a Comment

Popular posts from this blog

Underwater Autonomous Vehicles Helping Navy Get More for the Money 

-
Image
By AI Trends Staff     As the  US Navy  strives to get to a 355-ship fleet by 2034, part of a 30-year plan the Navy outlined in 2019, it is finding it economical to use underwater autonomous vehicles. They meet many of the requirements of larger submarines at a fraction of the cost.     For example, the Navy awarded Boeing a $43-million contract to build four Orca Extra Large Unmanned Undersea Vehicles (XLUUVs) last year, described in a release from  USNI News .      Boeing based its winning Orca XLUUV design on its Echo Voyager unmanned diesel-electric submersible. The 51-foot-long submersible is launched from a pier and can operate autonomously while sailing up to 6,500 nautical miles without being connected to a manned mother ship, according to the Navy.   In military spending terms, the versatility of the Orca at the price is “fairly unheard of in military spending,” according to an account in  The National Interest . The nearest equivalent was cited as the Navy’s Littoral Com
Read more

Canada regulator seeks information from public on Rogers-Shaw deal

-
(Reuters) - A Canadian regulator on Tuesday asked for information from the public on telecom company Rogers Communications Inc's planned C$20 billion ($16 billion) purchase of Shaw Communications Inc to check for competition concerns. The deal announced in March to create Canada's second-largest cellular and cable operator has attracted regulatory scrutiny. The Competition Bureau said in August it obtained court orders to advance its review. The regulator on Tuesday asked market participants and Canadians to come forth with information that could assist the regulator's probe on whether the deal will reduce or prevent competition. The Competition Bureau said its review was ongoing and no conclusions have been made. ... Read More on Datafloq
Read more